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Complaints
What to do if I have a Complaint?
If at any time you are not satisfied with our services, the following will help you understand your options and find a resolution.
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Contact your adviser and tell them about your complaint.
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Alternatively, you can contact the Licensee at:
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Phone 1800 812 388
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Email complaints@akumin.com.au
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Online at www.akumin.com.au
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In writing to:
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Attention: Advice Complaints Department
Akumin Financial Planning Pty Limited
Level 6, 88 Phillip Street
Sydney NSW 2000 Australia
They will try to resolve your complaint quickly and fairly. They will provide you with a decision about your complaint within 30 days of us receiving it.
We note that in some circumstances, it may not be possible for us to completely resolve a complaint within this timeframe. If you do not agree with our decision in respect of your complaint, or are otherwise unsatisfied with our response, you may escalate your complaint to one of the following External Dispute Resolution Schemes.
Any issues about financial advice, investments, superannuation, insurance matters, or credit matters
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
1800 931 678
Any issue about your personal information
The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
1300 363 992
You may also contact the Australian Securities & Investments Commission (ASIC) on 1300 300 630 (free call info line) to make a complaint and obtain information about your rights.